Terms & Conditions

1. Agreement to Terms

By accessing and using the services provided by NEOPLAY Entertainment ("we," "our," or "us"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access our entertainment platform or services.

These Terms apply to all visitors, users, and subscribers who access or use our website, applications, services, and any related entertainment content.

2. Services Description

NEOPLAY provides entertainment services including but not limited to:

• Music streaming and digital music services
• Online gaming platform and game distribution
• Live streaming and content creation tools
• Virtual and live events
• Community features and social interactions
• Premium subscription services
• Content recommendations and discovery
• Mobile and web applications

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.

3. User Accounts and Registration

To access certain features, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use
• Accept responsibility for all activities under your account
• Be at least 13 years old to create an account
• Comply with all applicable laws and regulations

4. Subscription and Payment Terms

4.1 Premium Subscriptions

Premium subscriptions provide enhanced features including ad-free music, unlimited gaming, exclusive content, and priority support. Subscription fees are billed in advance on a recurring basis.

4.2 Payment Processing

All payments are processed through secure third-party payment processors. You authorize us to charge your payment method for all fees associated with your subscription.

4.3 Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Refunds are provided in accordance with our refund policy and applicable laws.

5. Content and Intellectual Property

5.1 Our Content

All content provided by NEOPLAY, including music, games, software, and platform features, is protected by intellectual property laws. You receive a limited license to use this content as permitted by these Terms.

5.2 User-Generated Content

You retain ownership of content you create and share on our platform. By uploading content, you grant us a license to use, display, and distribute your content in connection with our services.

5.3 Third-Party Content

Our platform may include content from third parties. Usage rights for third-party content are subject to their respective licenses and terms.

6. Acceptable Use Policy

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Harass, abuse, or harm other users
• Upload malicious content or software
• Attempt to gain unauthorized access to our systems
• Interfere with service operation or performance
• Use automated tools to access our services
• Share account credentials with others

7. Community Guidelines

When participating in our community features, you must:

• Respect other users and their opinions
• Follow community guidelines and moderation policies
• Report inappropriate content or behavior
• Maintain a positive and inclusive environment
• Not engage in spam, trolling, or disruptive behavior

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Service Availability

We strive to provide reliable service but cannot guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect service availability.

10. Limitation of Liability

Our liability is limited to the amount paid for services in the 12 months preceding any claim. We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of data, content, or user-generated materials
• Service interruptions or technical issues
• Third-party actions or content
• Force majeure events

11. Indemnification

You agree to indemnify and hold us harmless from any claims arising from:

• Your use of our services
• Your violation of these Terms
• Your content or user-generated materials
• Your breach of any applicable laws

12. Termination

12.1 Termination by You

You may terminate your account at any time by contacting our support team or using the account deletion feature.

12.2 Termination by Us

We may terminate or suspend your account for:

• Violation of these Terms
• Non-payment of subscription fees
• Illegal or unauthorized use
• Extended periods of inactivity

12.3 Effect of Termination

Upon termination, you lose access to our services and your account data may be deleted in accordance with our data retention policies.

13. Dispute Resolution

Any disputes will be resolved through:

1. Direct communication and negotiation
2. Mediation if direct resolution fails
3. Legal proceedings in Los Angeles, California courts if necessary

14. Governing Law

These Terms are governed by the laws of California, United States. Any legal proceedings will be conducted in Los Angeles County.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms constitute the entire agreement between parties regarding our entertainment services. Any prior agreements or understandings are superseded.

17. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website with an updated effective date. Continued use of services constitutes acceptance of updated Terms.

18. Contact Information

For questions about these Terms, please contact us: