Last Updated: January 15, 2025
1. Introduction
NEOPLAY Entertainment ("we," "our," or "us") is committed to protecting your privacy while providing an exceptional entertainment experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our entertainment platform, services, or interact with our community.
We operate a comprehensive entertainment platform that includes music streaming, gaming, live streaming, events, and community features. This policy applies to all information collected through our website, applications, services, and any related interactions.
2. Information We Collect
2.1 Account Information
When you create an account or use our services, we may collect:
- Username, email address, and password
- Profile information (avatar, bio, preferences)
- Payment and billing information
- Communication preferences
- Account settings and preferences
2.2 Usage Data
We automatically collect information about your usage:
- Music listening history and preferences
- Gaming statistics and achievements
- Streaming activity and content interactions
- Community participation and social interactions
- Device and platform usage patterns
2.3 Technical Information
We collect technical information about your device and usage:
- Device type, operating system, and browser
- IP address and geographic location
- Connection type and network information
- App version and updates
- Performance analytics and error logs
3. How We Use Your Information
We use the collected information for various purposes:
3.1 Service Delivery
- Providing and improving our entertainment services
- Personalizing your experience and recommendations
- Managing your account and preferences
- Processing payments and subscriptions
- Delivering customer support
3.2 Content and Recommendations
- Suggesting music, games, and content you might enjoy
- Creating personalized playlists and recommendations
- Improving content discovery and search
- Analyzing trends and user preferences
3.3 Communication
- Sending service updates and announcements
- Providing customer support and assistance
- Sharing entertainment news and events
- Sending promotional offers (with consent)
4. Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
4.1 Content Partners
We may share usage data with content partners for:
- Royalty calculations and payments
- Content licensing and distribution
- Analytics and performance insights
4.2 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Cloud hosting and infrastructure management
- Payment processing and billing
- Analytics and data analysis
- Customer support and communication
4.3 Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal requests or court orders
- Government investigations or regulatory inquiries
- Protection of our rights, property, or safety
- Prevention of fraud or security threats
5. Data Security
We implement robust security measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Secure authentication and access controls
- Regular security audits and assessments
- Employee training on data protection
- Secure hosting and infrastructure
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
6.1 Types of Cookies
- Essential Cookies: Required for platform functionality
- Performance Cookies: Help us understand usage patterns
- Functional Cookies: Remember your preferences
- Analytics Cookies: Provide insights into user behavior
6.2 Third-Party Analytics
We use analytics tools to understand platform performance and user engagement. These services may collect information about your use of our platform.
7. Your Rights and Choices
You have certain rights regarding your personal information:
7.1 Account Control
- Access and review your account information
- Update your profile and preferences
- Request deletion of your account
- Export your data
- Control privacy settings
7.2 Communication Preferences
You can control communication preferences by:
- Updating notification settings in your account
- Unsubscribing from marketing emails
- Managing push notification preferences
- Contacting our support team
7.3 Data Retention
We retain your information for as long as necessary to:
- Provide our entertainment services
- Maintain your account and preferences
- Comply with legal obligations
- Resolve disputes and enforce agreements
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
For users between 13-18 years old, we recommend parental guidance and consent for account creation and usage.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying in-app notifications
- Updating the "Last Updated" date
Your continued use of our services after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: